Privacy
For us to immediately address your concerns, we collect the following information when you submit support tickets to us:
- Company details
- Contact details
- Issue details
- Metadata
- Web browser
- Operating system
- Referral URL
- Support agent performance feedback
We also store other information you provide to us through these tickets. You can access your data in ThinkBIT Support then checking your ticket's status. When tickets are closed, the data associated with it are retained for future reference when interacting again with you. ThinkBIT may also use your submission to improve our products and services. Please submit a support ticket if you need ThinkBIT to delete, update, or export your data. Should you wish to have your data removed, do note that ThinkBIT may be unable to effectively handle your case in the future. Additionally, you can review our privacy policy for other information on how we use your data.
Security
We discourage our customers from sending sensitive information to our support agents. Instead, they should forward it to the project owner of their project.