Do not send sensitive information to our support agents. Instead, please forward it to the project owner of your project.
Support portal
To report an issue, submit a new support ticket at ThinkBIT Support. Please include relevant screen recordings, screenshots, and crash logs in your message.
You'll receive an automatic reply from ThinkBIT to acknowledge that we received your report. We will get back to you as soon as we can.
Feedback widget
For some of our clients, a feedback widget is available on testing environments of your web apps. We highly recommend that you use this widget to take screenshots and submit reports. Issues reported this way will automatically create a ticket for you at ThinkBIT Support. The feedback widget allows us to identify problems with greater detail.
If you would like to have the feedback widget on your web app's test environment, let us know.
You may send an email to support@thinkbitsolutions.com. Issues reported this way will automatically create a ticket for you at ThinkBIT Support.
Phone number
Our phone number listed at ThinkBIT Support can be used to clarify existing tickets with us. Please note that phone rates may apply and our business hours are from 10:00 am - 7:00 pm. For new issues, we will create a ticket for you at ThinkBIT Support.